Tag Archives: Product Marketing

The Top 6 Skills a B2B CMO Needs to Be Successful

29 Aug

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The CMO position is finding its way to the head table in many companies. As the hybrid skill set of the CMO become more important to business, the skills that should be prioritized are showing themselves. Although industries may vary, the competencies that are required for success tend to remain the same.

Product Marketing

As you know, most of your revenue will likely come from your existing customer base. Every CMO should understand how to market to a legacy customer as well as outreach to new ones. As aspects of product marketing, CX, UX and visual design are all important skills that your CMO should have available.

Scaling Content Creation

As the rest of your business scales naturally, your content will require a bit more effort. In order to get more quality content going for your brand, you either have to hire more people or outsource to a higher degree. Additionally, the different forms of content – how to videos, eBooks, email blasts, webinars – all require a different set of skills to make. A CMO must be able to determine the types of content that are most effective and work within the company budget to grab the most of it for the least.

MarTech

The best CMOs often come from a coding background. However, the CMO will usually not be employed as a front line coder. What is the balance here? The CMO should understand the language of the people who will be in the trenches handling business. Marketing is becoming more aligned with tech, and the successful marketing departments of the future will incorporate a great deal of overlap with the IT department. The CMO must understand what to prioritize within this overlap while understanding how difficult it is to translate marketing concepts into technical executables.

Agile Marketing

The main job of the CMO is to get rid of as much uncertainly as possible in the marketing process. As a data driven position, the CMO should naturally know how to manage shifting timelines and priorities. With a mastery of agile marketing, a CMO will basically be able to apply these shifts in real time. The result should be quicker deployment of marketing campaigns, a higher flexibility to make changes during a campaign, and a more effective cost for campaigns.

Account-Based Marketing

Even with digital automation and AI taking the reins in many aspects of the B2B sales funnel, there are more people than ever involved with each sale. Account based marketing keeps track of the money through this ever lengthening chain of command. One of the major priorities of any CMO should be to ramp up the sales velocity. The CMO should lead efforts to target many decision makers through multi-channel outreach at one time. This requires a close eye on each account from a perspective of personnel and finances.

Learning to Manage the Millennial Generation

Millennials are moving into managerial and executive positions, and the successful CMO will have to learn this new generation. Their motivations are different. There is no moving around them – they are the most qualified applications in most cases. Millennials have a natural ability to combine the soft skills of marketing with the hard skills of technology. As the older generation fades out and is replaced by this generation, a good CMO will learn a more sensitive, environmentally friendly and less hierarchal method of management.

There are certainly a bevy of skills outside of these top 6 that a CMO should learn. The market will change, and with it, the skills that should be prioritized. However, a mastery of these will certainly give a leg up.

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Live From New York: Marketing Takeaways

15 Nov

Audiences Crave Experiences, Not Just Data

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On a recent NYC trip, I found myself with a few free hours and couldn’t pass the chance to see the “Saturday Night Live” and “Tonight Show” studios and sound stages. I took a behind-the-scenes tour of NBC Studios for a glimpse of how sets are made, talent hits their marks, copy is written, local feeds come in, and lighting is set up.

But the most impactful part of the tour? That was at the end. We had the chance to be the host of our very own late night show. An announcer chosen, as well as a band, camera operators and the control room team.

Not your typical tourist attraction, right?

The segment was shot and within 10 minutes, all participants had an email with a link to their video segment.

The editing was complete, the laugh tracks in place, credits added, the opening and closing graphics inserted. A complete piece with you as the star – all in just ten short minutes.

Soon after, the NBC pages who were our guides asked tour participants to take a two-minute survey. They wanted our feedback on the tour and insight on how the experience may be improved. The process was immediate and easy so nearly everyone agreed to participate.

The tour wrapped in the gift shop where we were handed a small flyer inviting us to connect with NBC Studios on social media. More importantly, we had immediate access to their social channels so we could quickly and easily share with followers our adventures as a late night host.

I left the studio tour with three takeaways product marketers can apply.

  1. Provide experiences – not just facts. Give your audience an experience so the learning is immersive. As building product marketers, how can we make events more interactive? How can we insert trade show experiences that let audiences be part of the event rather than simply observers? NBC could have handed us a fact sheet full of data. Instead, we were able to experience what it’s really like to produce a show.
  1. The need for speed is real. Receiving the edited video of our late night hosting experience in 10 short minutes sealed the deal for me. And, within 30 minutes of leaving 30 Rock, I’d shared that link with my social channels and raved about the tour. I amplified the experience to my followers and it didn’t cost NBC a dime.
  1. Strike while the audience is hot. Asking for immediate feedback rather than days or weeks later, elicited a totally different response than had my excitement or memory of the event faded.

Chances are, creating an experience for your audience doesn’t require a sound stage, lighting or camera operators. So ignore the urge to create one more piece of collateral jam-packed with data.

Instead, invite your audience to participate in an immersive experience that exceeds their expectations, makes them eager to offer immediate feedback and willing to share with friends and followers.

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