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Pinterest: 10 Building Product Companies You Should Follow, Part I

31 Oct

These brands show what it takes to run a successful Pinterest page

Earlier this year we discussed how you can utilize Pinterest–with 4 million unique visitors daily– to help your company gain and educate customers. As a building products CMO, it’s beneficial to understand how this tool can work with your broader outreach strategy. If you’re interested in creating a Pinterest account for your company and need an example of how others in your industry are using it, check out these 5 building product company’s Pinterest accounts.

1. Owens Corning

Pinterest: http://pinterest.com/owenscorning/ 

  • A manufacturer of insulation and roofing materials since 1938, Owens Corning utilizes Pinterest by using images and videos to showcase the products and how contractors and builders can use the materials. To support the brand’s sustainable products campaign, a Pinterest board is dedicated to energy saving technology that features videos and information about their energy impact.

2. TimberTech

Pinterest: http://pinterest.com/timbertechdeck/

  • TimberTech manufactures low maintenance, safe, and durable decking and railing products. Pinterest is used as a way to display different deck builds for builders, contractors, and homeowners. A board is dedicated to cookout recipes that can be used with a homeowner’s deck to show a fun side to the company.

3. Masonite Doors

Pinterest: http://pinterest.com/masonitedoors/

  • As a source for manufactured doors for more than 80 years, Masonite Doors showcases its company history with a pinboard that features notable company events. Pinboards are also used to inspire builders, remodelers and consumers with ideas how to use the products including ways to decorate front doors.

4. Deckorators

Pinterest: http://pinterest.com/deckorators/

  • As a manufacturer of deck railings and accessories, Deckorators uses Pinterset as a tool to show homeowners what they can do to personalize their deck railings. In addition, Deckorators utilizes Pinterest as an outlet to display promotions like the company deck photo contest.

5. Marvin Windows

Pinterest: http://pinterest.com/marvinwindows

  • Marvin Widows has manufactured made-to-order windows and doors since 1912 and established a reputation for energy efficiency. Pinterest is used as a way to explain their energy efficiency and product line from a pinboard with history of the company to ways to make homes more energy efficient and ways to use their products when remodeling or building a home.

Check back later for an even bigger list of building product companies to follow on Pinterest. To learn more, visit www.pinterest.com.

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MarCom Portals Meet Building Product Customers Needs

26 Oct

Catering to the channel shows loyalty to your customers

In an earlier post I shared with you all the reasons a MarCom Portal can make an impact on your business. It provides brand control, allows you to control costs, rewards your customers, makes your life easier and is scalable. Today I want to talk about what your MarCom Portal should feature. If you’re considering implementing your own MarCom Portal, here are some items I would recommend adding to the system:

  • Promotional items: Whether it’s to be used as part of a promotion, for a holiday or as part of a rebate program, promotional items like shirts, hats, pens and coffee mugs can be important to your channel partner. Providing an easy way for them to order them makes your life easier and gives them access to multiple items with the click of a button.
  • Customizable ads: The further you get down the channel, the harder it is to execute simple marketing collaterial like newspaper and publication ads. Providing multiple sizes of these templates with a customizable area for your customer’s information makes their life easier and ensures your brand is portrayed correctly.
  •  An email system: While many contractors and dealers send emails directly from their email system, not a lot of them have professional email service providers that can send mass, HTML-developed emails. Professionally sent emails make you and your customer look good.
  • Customizable postcards: Some systems will allow users to upload their own mailing lists and customize postcards specific to those lists. This makes it easy for a contractor or builder to target a neighborhood, MSA or past clients.
  • Tradeshow support: Local and regional shows can make a big impact for your customers. Help them out by creating an easy-to-order and easy-to-customize tradeshow system. You can design the panels to meet your needs – whether it’s multiple brands under your master brand or specific product lines, you become the hero to your channel partner while ensuring your brand is portrayed accurately.
  • Sample ordering systems: Samples are a staple of a manufacturer’s business and ensuring they go out in a timely and professional manner is key to showcasing your brand and allowing your customers to trust you. Creating a simple online form in your MarCom portal will make it easy for your customers to order the samples they need and shows them how easy you are to work with.

While a MarCom Portal is not inexpensive, it is a great investment that will pay dividends for your brand and customers.

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MarCom Portals Make Big Impact in Building Products Industry

25 Oct

Catering to the channel shows your loyalty to customers

As a building products industry CMO you know the importance of supporting the channel. It doesn’t matter if you’re a manufacturer, a distributor or a dealer – you need your customers (or your customer’s customers!) to help carry your message down and get your products sold.

While co-op programs can go a long way, a marketing portal can make an even bigger impact. They allow you to control your brand while giving your customers the power to easily carry it down the channel for you. MarCom Portals can feature anything from posters and postcards to emails and brochures. I have been a proponent of MarCom Portals for a while – here’s why.

Advantages of a MarCom Portal

  • Complete brand control: You provide the marketing templates in accordance with your brand guidelines. Customers can customize what you want them to be able to, but items like your logo, tagline and images remain intact ensuring brand consistency.
  • Control costs: Instead of guessing at the inventory you’re going to need, a MarCom Portal lets your customers print on-demand. Whether its 1 postcard or 500 – the cost remains the same and you can choose to pay for it or have your customers pay for it.
  • Reward your customers: What better way to promote your business than to make it seamless for your customers? Put money into their account, so they can use your tools for free.
  • Let someone else do the heavy lifting: Once the templates are created, the system can customize what is needed, so your team only has to create each file once. No more one-off requests and no more adjusting file sizes. A MarCom Portal provides maximum efficiency.
  • Flexible and scalable: A MarCom Portal can be built to fit your needs. Whether you want to offer a few tools or a wide-range of customizable options, it can fit your needs and budget. Plus, it can grow with you and your budget.
  • Security and peace of mind: A third party system can even be used to ensure absolute privacy for your channel partners.

Not convinced you need this solution? Stay tuned – in a future post I’ll share some key elements to consider adding to your portal.

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Buyer Personas in the Building Products Industry

19 Oct

Buyer personas give your marketing direction and ensure your message is accurate

Whether or not you know it, you’re likely using buyer personas everyday – it’s just a matter of how accurate they are. Buyer personas are representations of customers that are used to better understand why they purchase what they do. As building product marketers, we all say things like “Contractors will like this product because it’s easier/cheaper/faster”, but what is it that really influences them to buy? Establishing the specifics allows you to craft a message that resonates with these buyers and beats out the competition.

So how do you establish an accurate buyer persona?

  • First off, you can just make it up. As building industry marketers it’s important to go deeper than a list of bullet points that describes our key buyers. We need to really spend time with these people and complete an in-depth analysis of their buying trends. According to Adele Revella, the founder and president of the Buyer Persona Institute, the Five Rings of Insight are the “most overlooked and essential aspect, simplifying decisions for persuasive messaging, content, launches, campaigns and sales enablement.”

Here are the “Five Rings of Insight” that will allow you to define your buyer persona:

  1. Determine the Priority Initiatives: Define the three-to-five problems or initiatives where this buyer persona is dedicating time, budget and political capital
  2. List Out Success Factors: Figure out the tangible or intangible rewards that your buyer persona wants to achieve as a result of buying your solution
  3. Recognize Perceived Barriers: List the reasons your buyer persona believes your solution won’t be the best way to achieve the Success Factors
  4. Chart Out the Buying Process: Include the resources and steps that your buyer persona relies upon to assess available options and make a final decision
  5. Figure Out the Decision Criteria: List the aspects of the product, service, solution or company that this buyer persona evaluates during the purchasing process

Accurately defining your Buyer Persona’s takes time, energy and effort, but once established can pay dividends in assuring your messaging is correct and sets you apart from your competitors.

We’ve used buyer personas for years. We actually have cardboard cut-outs of our “guys” – dealers, contractors, big box sales reps, deck builders, etc. When we have a meeting these guys often join us as a reminder of who we’re talking to. If they’re not in the room with you – it’s time you invite them!

For more information about buyer personas and the Buyer Persona Institute, click here.

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Observations From The Remodeling Show/DeckExpo

17 Oct

Energy was up, attendees were excited and exhibitors were benefiting

Last week I spent several days in Baltimore attending the Remodeling Show and DeckExpo with one of our employees. Since 2009, Hanley Wood has co-located the Deck Expo with the Remodeling Show and this has proven successful for both parties. The shows represents all parts of the remodeling community and focuses on education. I’ve been to this show many times and and was impressed this year by the overall energy and buzz from the show. Here are my takeaways:

  • The DeckExpo is where it’s at: We spent significant time on both sides of the convention center and could always feels a boost of energy when we crossed over to the DeckExpo side. Not only were there great conversations during the show, but people had to be asked to leave after the show closed.
  • All the major players are there: Even though IBS is the big building-product industry show, all of the major industry players also attend this show. Remodelers and deck builders are there looking for companies that support their business, and if you aren’t there, they take note.
  • Interactive sponsorships get a big draw: In our social, on-demand world, you can start to wonder if people will check their watch and make it to a specific location on time for an on-floor demonstration, but the DeckExpo proved they will. Simpson Strong-Tie sponsored the Live Deck Collapse (click here for video) which always got a big draw and lots of pictures.
  • The basics still work: While we all spend time thinking, re-thinking and over-thinking our tradeshow strategy, the basics still prove to work. TimberTech put out free beer and pretzels at the end of the day – something deck contractors have a hard time turning down!
  • This is a great industry: I’ve been in this industry for over 20 years and attending tradeshows is always refreshing and energizing. We work with some great people that are dedicated to the industry and improving how people live. Plus, our industry knows how to have fun at the end of the day!

Although many of you are looking towards IBS in January, mark your calendar for October 15 – October 18, 2013 when the Remodeling Show and DeckExpo head to Chicago. You won’t want to miss it!

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